We are happy to answer some of your medical billing questions (unrelated to our software) to the extent our support teams can. You can also leverage some online forums to find answers.

After Hours Support:
We understand that support issues or questions may come up any time. If you have a support issue outside our regular support hours, please call any of the above numbers and leave a message. A support specialist will call you back immediately to begin responding to your needs.

Emergency Support:
While we make our best effort to ensure 99.99% uptime for the software, unforeseen and uncontrollable circumstances might result in your inability to access system or use any part of the application. In such situations we will respond and work the issue 24x7 non-stop till it is resolved.

Database Backup:
Remedi Online: Regular data backups are performed for all your data and kept at multiple remote sites to ensure the highest redundancy. We can provide you the backed up data on a CD/DVD at anytime.

Support Process:

• All your calls to any of our support centers are logged in our ticket tracking system.
• Response times to all support issues is less than 1-hour and varies depending on the severity of the reported issue.
• Every issue is assigned a priority based on the extent and type of the issue reported.
• Our support team works hand-in-hand with our software development team to resolve issues effectively and efficiently.